Frequently asked questions

A kit is a box of 10 identical, unlabelled vials of the same product variant and strength. Product identification appears only on the outside of the kit packaging. It does not mix different products or strengths.

The mg amount applies per vial. A kit with 10 mg per vial contains 10 × 10 mg, for a total of 100 mg. This describes the package contents and is not a recommendation for use.

For kit items, quantity counts kits: quantity 1 equals 10 vials, while quantity 2 equals 20 vials of the same variant.

The displayed kit price applies to all 10 vials. Any additional price per vial is calculated by dividing the kit price by 10. Shipping costs are shown separately at checkout.

No. A kit always contains 10 identical vials of the same variant. Select different products or strengths as separate kits.

The main image shows a kit with 10 identical, unlabelled vials of the same variant. An additional single-vial view shows label details. The kit’s 10 vials define the supplied contents.

The kit includes the 10 vials of the selected product. Solvents or accessories are included only where the product explicitly states this.

The ml amount applies per vial. A kit with 10 ml per vial contains 10 × 10 ml. The selected product variant is authoritative.

Check the information on the product page. For questions about specifications or available batch documents, contact us with the product name and, where applicable, the batch number.

Find the current information under Payment & shipping. The delivery options and shipping costs available for your order are shown at checkout.

No. An existing order remains subject to the contents confirmed there. Earlier individual-vial orders will not become kits as a result of the change.

Short synthetic amino acid chains for lab work, not end-user consumption. They help study biological pathways in controlled models.

We typically state ≥99% by HPLC; MS identity data may be available. Deviations are documented per batch.

Every batch is analyzed by an independent laboratory via HPLC before shipment. Purity, identity, and sterility are documented.

At audited partners with GMP- or ISO-oriented processes.

Default is lyophilized active powder without excipients unless the SKU states otherwise.

Sales are RUO-focused. You confirm scientific use only at checkout.

For most compounds we provide sequence, mass, solubility notes, and storage guidance on request or on the product page.

Sequence length, modifications, purification effort, and batch size drive cost. Rare modifications cost more than standard tripeptides.

Weekdays usually within 24 hours, often faster.

Dry, dark, ideally -20°C. After reconstitution keep 2–8°C and use soon; avoid repeated freeze-thaw of solution.

Water was removed so the sequence stays stable in transit. Reconstitute with a suitable solvent before experiments.

Dry material oxidizes more slowly and is more robust in transit than pre-filled liquids.

Yes, -20°C is standard. After reconstitution prefer refrigeration over repeated freezing.

Hours at room temperature are common. Prolonged heat or light accelerates degradation.

Heavy cloudiness, color shift, or particles: do not use; contact support with batch ID.

Sealed under controlled conditions to limit moisture and contamination.

Heat, UV light, wrong pH, and unsuitable solvents. Follow the protocol and storage recommendations.

Lyophilisate often lasts months to years. Open solutions are much shorter lived.

Hydrophobic sequences may need buffer, co-solvent, or mild pH adjustment.

Within Europe plan roughly 5–11 business days after dispatch.

Yes where import and local RUO rules allow. You handle customs at destination.

EU shipments usually include DHL or equivalent tracking.

We notify you proactively. Choose refund, substitute, or wait for restock.

Check address and tracking, allow normal buffer, then carrier or our support.

Send photos of box and contents; we arrange replacement or refund.

Often possible until the label prints. Contact us early.

Outer cartons are neutral with no peptide or lab branding.

Card, Apple Pay, Google Pay, PayPal, Revolut Pay, and SEPA via PCI-compliant providers.

TLS sessions; card data stays with the payment provider, not in our shop.

Yes. The minimum merchandise order is €70; shipping is not included.

Unshipped orders can be cancelled via support.

Try another method or contact support. Cross-border transfers may be held for review.

No persistent storage of sensitive payment data on our side.

No general return right on opened research material. Goodwill for documented quality deviation within 14 days.

Check local chemical, drug, and import rules. We supply as RUO, not as a medicine.

The ordering institution or person for acquisition, storage, and use in their jurisdiction.

No. Content describes research context, not human use.

We do not replace legal counsel. Clarify import and use before ordering.